Rosewood Tucker’s Point launches Cross Exposure Training Programme

Posted by on Nov 24, 2011 in Local News & Alerts | 0 comments

BERMUDA (November 24, 2011) –
Rosewood Hotels & Resorts today announces that it has launched the Cross
Exposure Training Programme at Rosewood Tucker’s Point in Bermuda.
The programme provides select employees with training opportunities to
experience and learn from other properties within the Rosewood collection.
Bermudians Laura Bolton, Andre Cannonier and Antonio Moniz are the first
employees at Rosewood Tucker’s Point to participate in the company’s Cross
Exposure Training Programme.

Ms. Bolton spent three weeks
at The Carlyle, a Rosewood Hotel, the iconic hotel on Manhattan’s Upper East Side, shadowing the Guest Relations
Manager so she could assume the role at Rosewood Tucker’s Point. Golf Course
Superintendents, Mr. Cannonier and Mr. Moniz, were given the opportunity to
work alongside their counterparts at CordeValle, a Rosewood Resort, a secluded luxury golf resort in the
foothills of the Santa Cruz mountains in northern California, to
prepare and maintain the golf course for the Frys.com Open, a PGA Tour event
held in October.

“At Rosewood, we are
passionate about and committed to providing professional development
opportunities for our employees,” said Brian Young,
Managing Director of Rosewood
Tucker’s Point. “Through exposure to our properties around the world, we are
fortunate to be able to provide unique, hands-on employee training that will
strengthen our abilities to serve our guests here inBermuda.”

Since becoming Rosewood
Tucker’s Point in April 2011, the property has undergone many changes to ensure
the hotel meets the Rosewood standard of luxury, including appointing Ms.
Bolton as Guest Relations Manager. In this newly created role, Ms. Bolton
liaises closely with VIP guests in making sure all of their needs are taken
care of whether it be arranging transportation and reservations or making a
personal connection so the guests feel special.

“I truly enjoyed my experience
in the Cross Exposure Training Programme and I am grateful that I was given the
opportunity to learn from such a prestigious property as The Carlyle,” said Ms.
Bolton. “It’s a really exciting time at the property right now. The Rosewood
name along with the Rosewood style of guest service brings a new level of
luxury accommodation to the island.”

During their time at
CordeValle, Mr. Cannonier and Mr. Moniz were fortunate to hone their golf
course maintenance skills as they helped to prepare the course for the Frys.com
Open.

“Being able to take part in
the Cross Exposure Training Programme was extremely beneficial for me,” said
Mr. Cannonier. “Not only is the learning process so much more effective when
it’s hands-on but also I was able to bring back the knowledge I gained and
share it with the rest of the team as well as apply it to the work we do here.”

The Cross Exposure Training
Programme is quickly getting off the ground at Rosewood Tucker’s Point as the
company has budgeted for more than twice the number of employees to participate
in the global programme next year.

“To be selected for the Cross
Exposure experience is an honour as it recognises the skills and ambition for development
of the individuals chosen,” said Mr. Young. “We congratulate Laura, Andre and
Antonio for embracing the opportunity and we look forward to more Rosewood
Tucker’s Point employees participating in the programme.”

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