Coco Reef Resort – Tobago General Manager Eric Feniet Receives Top General Manager in the Caribbean Award

Posted by on Oct 23, 2012 in Editor's Choice, Featured Article, Local News & Alerts | 0 comments

Coco Reef Resort & Spa – Tobago,  Director and  General Manager, Eric Feniet, has been named The Best Hotel General Manager in the Caribbean.

The awards are determined by luxury tour operator Tropical Sky through customer feedback via online surveys and comments. Additionally, Coco Reef – Tobago has been recognised as a top hotel in the Caribbean by Tropical Sky, with the Award of Excellence based on superior service, outstanding facilities and value for money.

Bermudian Hotelier John Jefferis the owner of Coco Reef Resorts stated, “I am pleased that we continue to meet and exceed our customers’ expectations these awards are significant because they are based on direct guest responses. I am particularly happy to congratulate Eric Feniet on his award for the Best Hotel General Manager in the Caribbean. He is a Star and has certainly earned this recognition through his reputation across the Caribbean for superior customer service and his professional, never-say-no attitude and dedication to customer satisfaction. Our extremely high repeat guest percentage and the volumes of positive guest comments that we receive are due to Eric’s leadership by example and the building of relationships with our guests. Eric is clearly a big part of Coco Reef’s success over our many years of operation. Our business is about getting a thousand details right. Eric is a detail man!”

As a 16-year veteran with Coco Reef – Tobago, Mr. Feniet credits much of his success to his endeavor to meet every guest at the hotel personally and to remember their names.

Mr. Feniet stated “I have worked with Mr. Jefferis for 16 years and he has been an inspiration to me both operationally and with regards to his design ingenuity.  His mantra, with regards to recruitment: “hire for attitude and train for skills” works so well for us.  A high percentage of our business at Coco Reef is from repeat guests who always comment on the staff’s pleasant attitude and professional style.”

Mr. Jefferis designed and developed Coco Reef – Tobago 16 years ago. Like his hotel in Bermuda, Coco Reef – Tobago features a dramatic lobby and unique architecture that reflect the local style. The exquisite US$2,000 per night Sunset Villa at Coco Reef – Tobago, with its marble bathrooms and 24-karat gold fittings, has been frequented by innumerable celebrities including Sylvester Stallone, Rod Stewart and Diana Ross. The Tobago property, which has 140 rooms, villas and suites, is situated on its own private beach surrounded by 10 acres of beautifully manicured tropical gardens.

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