CableVision steps up customer service with new on-time guarantee

Posted by on Apr 18, 2013 in Local News & Alerts | 0 comments

Bermuda CableVision has announced a new phase in its ongoing commitment to providing excellent customer service.

 Today, the company is introducing a new “On-Time Guarantee,” which it is backing up with a monetary commitment in the event it does not meet its deadlines for technical service or installation visits.

Under the new programme, if an appointment has been set up with a new or existing customer, CableVision’s technicians will arrive within the designated timeframe or the customer will receive a $25 credit. Early appointment time slots run from 8.30am until 1pm, and afternoon time slots are from 1pm until 5pm. If the CableVision technician does not arrive during the scheduled time period, the customer will automatically receive a $25 credit to their account.

Terry Roberson, General Manager of Bermuda CableVision, explains: “We have been taking numerous steps to improve our customer service, with more training of our associates, and improvements across the board in processes, procedures and even in our overall way of thinking of customer service. The entire CableVision team is behind this company-wide effort to step up our commitment and show our customers that we are serious about providing them with excellent service.”

Mike Jones, Plant Manager at Bermuda CableVision, adds: “Our goal of being among the top providers of customer service in Bermuda is one that we work on every day. We know how important good service is to our customers and we’ll never stop striving to go above and beyond for them.”

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